Turn EMS Alerts Into Clear, Documented Service Decisions

ServiceLink by GWT2Energy builds on EMS monitoring by connecting verified equipment issues with the people authorized to act. Designated contacts can approve service, decline a dispatch, or request more information through a simple text-based workflow.

How ServiceLink Works

  1. The EMS detects an HVAC or monitored-equipment issue.

  2. GWT2Energy reviews the alert through its call-center monitoring process.

  3. An authorized client contact receives a structured text notification.

  4. The client chooses to send a technician, decline service, or request more information.

  5. When service is approved, GWT2Energy sends the request to the client’s designated provider.

  6. The decision and related communication are documented.

ServiceLink does not replace the EMS. It builds on the information the EMS already provides and creates a consistent path from a verified condition to an authorized response.

What the Client Controls

• Whether a technician is dispatched
• Which service provider receives the request
• The required response priority
• Authorized contacts and escalation rules

What GWT2Energy Handles

• Review of EMS alerts and operating conditions
• Structured notification to the designated client contact
• Communication of approved requests to the client’s provider
• Documentation of the decision and follow-up communication

Built for Multi-Location EMS Programs

ServiceLink is available as an add-on for GWT2Energy EMS and call-center clients. It can support HVAC and other equipment monitored through the EMS, including walk-in coolers, freezers, and water heaters when those assets are included in the monitoring scope.

The result is a more consistent response process across restaurant and retail portfolios: fewer missed issues, clearer authorization, better vendor communication, and a documented history of how each alert was handled.